Policies
At VIBODYRATION, we understand that circumstances may arise that require you to cancel or reschedule your appointment. To ensure fairness to both our clients and our practitioners, we have established the following policies.
1. 24-Hour Notice of Cancellation or Rescheduling
A minimum of 24 hours’ notice is required for any cancellation or rescheduling request.
- Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment will be charged in full.
- Cancellations made upon the practitioner’s arrival, on-site, or while the practitioner is in transit to your location will also be charged in full.
- All outstanding cancellation fees must be settled prior to scheduling any future appointments.
2. Grace Period After Booking
For all appointments, there is a 20-minute grace period immediately after booking during which you may cancel or reschedule without penalty. After this 20-minute grace period, all bookings are subject to our zero-refund policy, except as outlined below.
3. No-Show Policy
If a client fails to appear for a scheduled appointment without proper prior notice, the full service fee will be charged. Payment for missed appointments must be resolved before any future services can be scheduled.
4. Practitioner-Initiated Cancellations
In the event that VIBODYRATION or one of our VIBODYRATION practitioners must cancel or reschedule your appointment due to unavailability, you will receive a 100% refund.
5. Extenuating Circumstances
In cases of medical emergencies or verified extenuating circumstances, determined and approved at the sole discretion of VIBODYRATION, a cancellation or rescheduling request made less than four (4) hours before the scheduled appointment may qualify for a 50% refund, provided appropriate documentation is supplied.
